Phase 3 opens the platform up to your broader resident community. By this point your admin team is operational, committees are engaged, and the platform is populated with content. Most configuration is already done — this phase is about confirming everything is set up correctly for residents, then activating them to begin using the system.

The goal is to get residents activated, familiar with the platform, and using it as their primary channel for requests and community information.

You'll have configured the invitation email in Phase 2 when committees were brought on. The same email is used for residents — it's all-or-nothing, so you can't send a different invitation to committees and residents. Review it and either keep it as-is or update the wording so it works well for the broader resident audience.

See also: How to customise the invitation email for community members.

App features were toggled on community-wide in Phase 2, so what's currently enabled is what residents will see. Review each community to confirm the right features are switched on for residents. If any features were held back during the committee rollout and should now be visible to residents, enable them here.

See also: How to customise the community member app features.

Documents, workflows, and venues can each be made visible to specific user types — owners, tenants, committee members, or everyone. Much of this was configured in Phase 2 when committees were the focus, but residents can be made to see a different slice of the platform. Before inviting residents, walk through each surface and confirm the user-type permissions match what you want owners and tenants to see.

For documents, check that resident-facing documents such as welcome packs, by-laws, and procedures are visible to owners and tenants, not just committees. For workflows, make sure the right request types are visible to the right user types. For venues, confirm bookable spaces are accessible to the user types who should be able to book them.

See also: How to upload and manage documents in Resvu, How to manage workflow templates, How to create and configure venues for bookings.

There are several ways to add residents. If you have an account platform integrated, you can import residents directly through the integration, add residents manually or allow them to self register.

Note: Welcome emails expire after 7 days, so check activation status a week or so after invitations go out and resend where needed.

See also: View and import community members from your accounting system, How to add new community members to the platform.

Once residents are in the system, use the communication tools to connect with your community. Alerts suit urgent, reactive communications like water outages or lift faults. Notices work well for planned communications such as AGM notices or maintenance windows. Newsletters are ideal for regular community updates. Procedures give residents a permanent reference for things like move-in and move-out processes or community rules. Surveys let you collect structured feedback.

See also: How to create alerts for quick resident notifications, How to send proactive notices to residents, How to create and send community newsletters, How to share building procedures with residents, How to collect resident feedback using surveys.

As your community grows and changes, you'll manage residents joining, leaving, and updating their details. If you use an account platform, ownership changes sync automatically overnight. For manual accounts, archive residents when they move out and add new ones when they move in.

Venue bookings — particularly lift bookings for move-in and move-out — are one of the most immediately useful features for residents. Make sure your lift booking venue is configured before residents are activated so they can start booking straight away.

See also: How to archive community members without losing historical data, Managing integrated resident data, How to manage community member reservations.

With all three phases complete, your entire community is live on Resvu. Your admin team, committees, and residents are all connected through a single platform.