This guide will walk you through managing community users and going live with a community.

You will need to have configured your integration connection already. Moreover, you will need to have the correct permissions set in order to manager users. To check this, navigate to:

Settings ➡️ Admins ➡️ Edit your chosen admin ➡️ Select roles & permissions ➡️ Scroll down to access detail ➡️ Expand account and ensure that integrations have full access selected.

Login to the admin portal and select settings, then integrations. Look for your integrated platform; it will have a green connected label on the tile; click on it.

Now click on the tab for user management.

What is shown on the table?

Under user management, click the person icon. Once selected you can then select individual residents to import.

Under user management, click the go live icon. This will import all residents into building.

When a Resident is imported, they are sent a welcome email and classified as live. This means they will be able to login and access the system.

Don't forget to click save after making any desired changes.

This video shows how you can import your residents via API integration