Goal
This article shows you how you can add deliveries into Resvu to track postal deliveries to Residents
Before you get started
You will need to have the correct permissions set in order to add deliveries. To check this, navigate to:
Settings ➡️ Admins ➡️ Edit your chosen admin ➡️ Select Roles & Permissions ➡️ Scroll down to Concierge ➡️ Expand Concierge and ensure that Deliveries has full access selected.
Adding a delivery
Step 1 - Let's begin
Login to the admin console and navigate to Concierge ➡️ Deliveries . Here you will be presented with two tabs, one for active deliveries and another for archived ones.
Step 2 - Add delivery
Click on the New delivery button in the top right of the screen
Then enter in the following details
Community
Unit number
consignment number
date receive
time received
Step 3 - assign a resident
Then either select the resident from the drop down list or enter the details of the resident manually
Add any additional information about the delivery into the notes section
Step 4 - Notify the resident
Once the resident details have been added you can decide how you will notify the resident
Email
Mobile Push notification
SMS
Step 5 - Save
Scroll up to the top and press save
Viewing Deliveries
Login to the admin console and navigate to Concierge ➡️ Deliveries . Here you will be presented with two tabs, one for active deliveries and another for archived ones.
Selecting a community will then display all the deliveries for that community
Sending Reminders
Login to the admin console and navigate to Concierge ➡️ Deliveries . Here you will be presented with two tabs, one for active deliveries and another for archived ones.
Selecting a community will then display all the deliveries for that community
Then click the 3 dots and select send reminder, that will send a reminder to the resident
Marking a delivery as collected
Login to the admin console and navigate to Concierge ➡️ Deliveries . Here you will be presented with two tabs, one for active deliveries and another for archived ones.
Selecting a community will then display all the deliveries for that community
Then click the tick icon to mark as collected
The status will change to Collected
Archiving a delivery
Login to the admin console and navigate to Concierge ➡️ Deliveries . Here you will be presented with two tabs, one for active deliveries and another for archived ones.
Selecting a community will then display all the deliveries for that community
Then click the 3 dots and select archive, that will move the delivery to the archived tab
