Goal
This article will guide you through how to create and manage communication templates for notices, newsletters, and procedures in the admin portal.
Before you get started
You will need to have the correct permissions set in order to create communication templates. To check this, navigate to:
Settings ➡️ Admins ➡️ Edit your chosen admin ➡️ Select Roles & Permissions ➡️ Scroll down to Access Detail ➡️ Expand Communicate and ensure that Templates has Full Access selected.
Steps to manage communication templates
Step 1 - Navigate to the Templates section
Login to the admin portal, click on Communicate.
Then select Templates.
You will see three categories of templates:
Notices
Newsletters
Procedures
Step 2 - Create a template
Click on the relevant tab (Notices, Newsletters, or Procedures) depending on the type of template you want to create or manage.
Click the Template button to start a new template.
Step 3 - Enter the template details
Enter a Title for your template.
Select the Communities that the template applies to.
Add your template content, including any necessary:
Text
Images
Links
Other media or formatting
Step 4 - Save your template
Once your content is complete, save the template. It will now be available for use in resident communications.
It will then appear under the appropriate tab
Template Examples
Below are the types of templates that can be created in Resvu,
Maintenance & Works Notices
Subject: Scheduled Water Shut-off – [Date & Time]
Dear Residents, please be advised that water will be temporarily shut off on [Date & Time] due to essential plumbing works. We apologise for any inconvenience caused.Subject: Lift Maintenance – Building A
Routine maintenance on Lift 1 will occur on [Date & Time]. Please use Lift 2 during this time.
Cleaning & Waste Reminders
Subject: Spring Cleaning – Common Area Deep Clean
Our cleaning team will be conducting a deep clean of the common areas on [Date & Time]. Please ensure personal items are not left in hallways.Subject: Bulk Waste Collection – Booking Required
Council bulk waste collection is scheduled for [Date & Time]. If you have large items to dispose of, please contact management to register your items.
Strata Meetings & Decisions
Subject: Annual General Meeting Notice – RSVP Required
The AGM will be held on [Date & Time] in the community room. Please confirm your attendance and submit any motions by [Date & Time].Subject: Committee Election Results
Thank you for your participation in the recent election. The following residents have been elected to the strata committee: [List of names].
By-Law Reminders & Community Guidelines
Subject: Pet Registration Reminder
A reminder to register your pet with building management if you haven't done so already. This ensures compliance with strata by-laws and safety for all residents.Subject: Noise Complaints – Friendly Reminder
We’ve received several complaints regarding noise after [Date & Time]. Please be considerate of your neighbours, particularly during night-time hours.
Community Updates & Events
Subject: New BBQ Area Now Open
We’re pleased to announce the BBQ and picnic area is now open for resident use. Bookings can be made through the resident portal.Subject: Community Morning Tea – You’re Invited!
Join us in the lobby on [Date & Time] for a morning tea and a chance to meet your neighbours.
Urgent or Emergency Notices
Subject: Water Leak Identified – Immediate Access Required
A leak has been detected in unit [Unit Number]. Please contact the building manager urgently if you are the resident of this unit.Subject: Fire Alarm Test – [Date & Time]
Don’t be alarmed – we’re testing the fire alarm system on [Date & Time]. The alarm will sound briefly during this time.