Goal
This guide will demonstrate how to publish a notice for one or more of your communities.
Before you get started
You will need to have the correct permissions set in order to publish alerts. To check this, navigate to:
Settings ➡️ Admins ➡️ Edit your chosen admin ➡️ Select Roles & Permissions ➡️ Scroll down to Access Detail ➡️ Expand Communicate and ensure that Notices has Full Access selected
All Notices are delivered as PDFs to your audience. You can create and manage templates in Resvu. Please see here for how to manage notice templates. However, you can also upload your externally produced PDF into Resvu, and publish that as your notice.
This article will talk to both methods, highlighting the difference depending on your chosen method.
Publishing a notice
Step 1 - Let's begin
Login to the admin dashboard and select the Communicate feature from the menu. Then, select Notices and finally either click the + New Notice or Upload Notice button in the top right.
Please see this article for more on managing notices on this page.
Step 2 - Community
Notices can be targeted towards one or more communities. This can streamline your proactive communications to residents across a broad portfolio. This page has a single drop-down where you can select all communities or individual ones.
The notice will not be published in communities left unselected.
When you have completed this page, click Next.
Step 3 - Upload/Template
Upload
You can click on it to browse for the file to upload.
Only .pdf files are supported.
Template
You can select from the available templates for your notice. The selected template will be highlighted, and a preview shown on the right-hand side.
When you have completed this page, click Next.
Step 4 - Message
Upload
You can enter notice title which will display in the notification. A description can also be entered; however, this will only display in the email notification to residents and not as part of the notice itself.
Template
While editing the fields a preview to the right-hand side will update to show you what the notice will look like.
You can enter notice title which will display in the notification. A description can also be entered; however, this will only display in the email notification to residents and not as part of the notice itself.
The Body field allows editing the notice template itself, so what is entered here will show in the notice PDF itself. As you edit this the preview on the right will update. There are also placeholders which will populate certain specific parts of the template, such as the header.
When you have completed this page, click Next.
Step 5 - Audience
By default, your notice will be sent to everyone within the selected communities. However, this can be fine-tuned based on your present needs. For example, you may only want to notify committee members, or owners, or one or more clubs. You can also select individual members if necessary.
Clicking the drop-down list will show the options available, and you can make one or more selections (yes, this supports a combination).
When you have completed this page, click Next.
Step 5 - Visibility
This page has two toggles:
Display on Mobile App: which controls whether this notice will be visible on the mobile app or not. By default, it will show on the mobile app.
Permanently Displayed: as per the tooltip toggle this off if you want to specify a timeframe that this notice should be visible to residents in. It will not show until the start time, and it will be archived once the end time is past.
When you have completed this page, click Next.
Step 6 - Notifications
The first toggle controls whether you send a notification once the notice is published or not. By default, this option is enabled to send a notification. In which case, you need to specify a time that the notification will be issued.
The date for when the notification is issued will be based on whether you are permanently displaying the notice (the notification will be issued on the same day you make the notice) or have specified a start/end date for the notice (it will be displayed from the start date).
It will always respect the time you enter.
There are three methods of notifying your targeted community and filtered audience:
SMS (will incur costs)
Email
Push notification
You can opt for which method, or methods, to use by ticking the appropriate checkboxes. Email is perhaps the most reliable and cost-effective method.
Push notifications are a fantastically modern method; however, they depend on individual device settings. A user may have turned off their device push notifications or changed how the notification is delivered (impacting how they see it) which ultimately impacts your ability to communicate.
There is no way for you to enable someone's device push notifications.
Notices allow you to send a further additional notification. Toggling this on will provide you the options to:
Set the date, and time for when this additional notification will be issued.
Which methods you would like it to be communicated via.
And what the additional message should say.
The additional notification message is text only, and cannot include rich formatting options, images or URLs.
When you have completed this page, click Next.
Step 7 - Submit/Review
Upload
The final step allows you to save the notice as a draft, or to submit the notice.
Template
The final step allows you to review the notice, and then either save as a draft or submit it.
Conclusion
Your notice will be published at the date and time you specified during its production, and notifications will follow suit.
You will be taken back to the notice dashboard and will see your notice in the list.
Once the notice scheduled end date is passed, the notice will move to the expired tab. However, you can always select the three dots to archive it (move it to expired tab) manually. If the notice was published in error, you can also delete it.
Training video
This video shows how to send any type of communication