Goal
The goal of this article is to show you how to access Brent, get the most helpful responses, and understand what to do if you need live support.
Where to find Brent
Step 1 – open the support chat
In the admin console, open the support chat widget in the bottom-left corner of your screen.
Step 2 – send a message
Select send us a message.
Step 3 – select “try our AI agent”
Click try our AI agent to launch a chat with Brent. Send him a message and you can begin.
Tips to get the most out of Brent
Start with a question
Write a complete question so Brent understands your goal. For example: “How do I resend a notice?” is clearer than “resend notice”.Be specific but concise
Focus on one task at a time. “How can I add a new admin user?” works better than “admin issues”.Check your spelling and phrasing
Clear, simple language helps Brent parse your request—avoid typos and overly complex phrasing.Break down your request with bullet points
Use bullet points if you have multiple requests. Example:Add a new venue
Resend an invitation
Check a resident’s booking
Add screenshots and context
Include a screenshot and describe what you're seeing (“The button is greyed out”) so Brent can give a more accurate answer.Explain your goal, not just the problem
Tell Brent what you want to accomplish (“I want to resend a notice to a resident”), not only what went wrong (“resend notice not working”).Ask follow-up questions when needed
Brent can continue the conversation. If you need more details (“And how do I filter that report?”) just ask.Use complete sentences for clarity
Even a little extra detail helps: “I am trying to reset a user password and the button is disabled” is better than “password button disabled”.Follow Brent’s suggestions and feedback
Brent may offer follow-up steps (“try clicking ‘settings’ first”). If those don’t work, let him know what happened for further guidance.
Frequently asked questions
How do I start using Brent?
Select try our AI agent when you open a new message in the support chat.
Who can use Brent?
Only admins using the admin console support chat.
What can I ask Brent?
Platform how-tos, troubleshooting steps, and admin tasks based on our help articles.
What if Brent gives a wrong or unhelpful answer?
Rate the conversation. Your feedback helps improve future responses.
How do I talk to a real person?
Type talk to a person and Brent will connect you to the support team.