What is an alert?
An alert is a reactive communication to residents, quickly detailing an unexpected event while ensuring all relevant parties are informed.
When would I use an alert?
Alerts are best used to quickly notify residents of a sudden, unexpected turn of events of situations. Some examples include the elevator being out, issues with water or gas supply, extreme weather events, etc...
What is the difference between archive and delete?
Archiving is done once an alert has expired, or triggered manually when the alert is no longer required. Deleting is used when an alert has been published in error.
Can I see how many individuals will receive the alert?
Yes, when selecting target audience there is tally for Estimated reach
Why would I hide the alert from the mobile app?
If your site has a digital noticeboard which is configured to show alerts, there may be some alerts you do not wish to appear on the noticeboard. Hiding them from the mobile app will also hide them from the noticeboard.
Can I check if a user received and read the alert?
Yes, see this article for using communication Logs
Can I check what an alert looked like delivered?
Yes, this can be done via communication logs. See this article